Summer Program Schedule

Thoughtful Approaches to Geriatrics - Physical Medicine and Rehab Technologies

Presented by Jessica Rychel, DVM, DACVSMR

Hospice Care for a More Satisfying Experience

Presented by Jessica Rychel, DVM, 

DACVSMR

Updates in Pain Management - Novel Tools &Tricks

Presented by Jessica Rychel, DVM, DACVSMR

Pain Management for Complex Patients - What to do with co-morbidities

Presented by Jessica Rychel, DVM, DACVSMR

Comprehensive Approach to Degenerative Joint Disease

Presented by: Jessica Rychel, DVM, DACVSMR

Case Studies - Degenerative Joint Disease

Presented by: Jessica Rychel, DVM, DACVSMR

Rehabilitation for Spinal Cord Injury

Presented by: Jessica Rychel, DVM, DACVSMR

Case Studies - Spinal Cord Injury

Presented by: Jessica Rychel, DVM, DACVSMR

How to Improve Your Practice Culture in the “New Normal” Chaos

Learn to cultivate and develop a healthy practice culture in the “New Normal” post-COVID-19 veterinary practice. Assess the damage of the chaotic, busy practice life and what damage control can and needs to be done in the aftermath. Creative ways towards a healthy and efficient team-focused work environment that boosts employee engagement and employee motivation through creative policy and protocol changes, defining guidelines of appropriate and professional communication, and taking time for team accolades on their terms. Define and assess the current organizational culture, articulate the ideal future culture that aligns with the practice’s vision, and develop a strategic roadmap to bridge the gap, ensuring the team’s successful transition.

Presented by: Andrea Crabtree, BS, CVPM, PHR, SPHR, PHRca, CCFP, FFCP

Mastering The Art of Training

It is no secret that veterinary medicine is notoriously poor when it comes to raining our teams. On the first day we introduce our new team member to another person or two, show them where to put their things, have them sign a few pieces of paper, and then assign them to their workstation. We hope they come back after lunch (however not surprised when they don’t). Yet, we lose talent, keep hiring, and repeat the same process expecting the next one to stay. Hmm, that sounds like the definition of insanity. Let’s ask ourselves, “Why is training SO important? Surely our training program is good enough, isn’t it?”

We will take a hard look at training. WHO do we need to train? Who is doing the training? What information is being trained? How can we tell if the training works? What post-training assessment do we have?

We will unpack not only the financial benefits of good training programs but also address an increase in productivity, a reduction in employee costs, a more adaptable, flexible, and happy workforce, the importance of the acquisition process, onboarding plans, and increased retention. We will review training manuals, how to refresh and update current plans or create new training plans, the transfer of learning to knowledge, how to evaluate the training process, and more.

Presented by: Andrea Crabtree, BS, CVPM, PHR, SPHR, PHRca, CCFP, FFCP

Put Me In, Coach! Building a Winning Leadership Team

Great leadership doesn’t happen by accident—it’s built through coaching, training, and strategic delegation. This session will help you identify high-potential team members and equip them with the skills needed to thrive as leads, supervisors, and managers. Learn how to deepen your Organizational Chart, enhance employee engagement, and create a culture where leadership develops from within. Discover effective delegation techniques, communication

strategies, and support systems to set your leadership team up for success—rather than setting up for failure. When leaders are well-trained and supported, performance improves, turnover drops, and your practice runs more smoothly than ever. Elevate your team, empower your leaders, and watch your practice flourish!

Presented by: Andrea Crabtree, BS, CVPM, PHR, SPHR, PHRca, CCFP, FFCP

Coaching, Reviews & Feedback

Understanding the difference between coaching sessions, performance reviews, and feedback meetings and when to use them appropriately to outline expectations and deliver information to employees. When do we offer and how do we tell our teams the difference between the two? Learn how to calculate and give raises based on achieving goals, the reward for positive behavior, and how to correct substandard performance, or when to call it quits and steer right out the front door of the practice for good. Create a perfect 10-employee superstar.

Presented by: Andrea Crabtree, BS, CVPM, PHR, SPHR, PHRca, CCFP, FFCP